Make a Salik Payment – Next Gen CIB (iBusiness Web Portal) Print

Overview

This guide provides step-by-step instructions for making a Salik payment through the iBusiness Web Portal.

The Utility Payments service enables you to view outstanding Salik balances and make payments directly from your selected account.

Step 1: Access Utility Payments

1. Log in to iBusiness.
2. Navigate to: Payments & Transfers ➜ Utilities ➜ Initiate Payment
3. Select On Screen.

Step 2: Select the Debit Account

1. Select the account that will be used to make the payment.
2. Ensure the selected account has sufficient funds available.

Step 3: Select the Salik Account

1. Use the Filter option to narrow the list of beneficiaries.
2. Select Salik to display registered Salik accounts only.
3. Choose the Salik account you want to pay.

Step 4: View or Enter the Payment Amount

View Outstanding Amount

1. Click View Amount.
2. The system will retrieve and display the outstanding Salik balance.

Enter a Custom Amount

If required, you can manually enter a payment amount instead of paying the outstanding balance.

Note: Ensure the entered amount is correct before proceeding with the payment.

Step 5: Review and Submit

1. Review the payment details carefully, including:
   • Debit Account
   • Salik Account
   • Payment Amount
2. Verify that all information is correct.
3. If required, click Terms and Conditions to view and review the Salik payment terms and conditions before proceeding.
4. Once you have reviewed the details and accepted the Terms and Conditions, click Submit.

Important: Review the payment amount and selected Salik account carefully before submitting the transaction. Once submitted, the payment will be processed according to the applicable Salik payment terms and conditions.

Step 6: Authenticate the Payment

Complete authentication using one of the following methods:

iBusiness App Authentication

• Approve the payment through the iBusiness Mobile App.
• Complete biometric authentication using Face ID, Touch ID, or device biometrics.

Google Authenticator

• Open the Google Authenticator application.
• Enter the generated One-Time Password (OTP).

Payment Confirmation

After successful authentication:

• The payment request will be submitted for processing.
• A confirmation message will be displayed.
• A transaction reference number will be generated for tracking purposes.

Support Notes / Best Practices

• Use View Amount to retrieve the latest outstanding Salik balance before making a payment.
• Verify the selected Salik account before submitting the transaction.
• Ensure sufficient funds are available in the selected debit account.
• Review the payment amount carefully when entering a custom amount.
• Retain the transaction reference number for future tracking or support enquiries.