How to Track the Status of Your Transactions or Service Requests in iBusiness Next Gen? Print

To track the status of your transactions or Digital service requests, refer below:

Log in to iBusiness.

 Click on Transaction Hub.

• The transactions will be displayed depending on the current status:

1. Pending your Authorizations: All transactions are pending your approval.
2. Pending you Action: Pending for you action in case if approver have sent for rework.
3. All Transactions: Summary of all transactions.

• The Authorizers will only have access to view Pending Your Authorizations and All Transactions, while the Maker will access Pending Your Action and All Transactions.

Pending your Authorization

• The system will display the different transaction types, status, and count of transactions
• Click on the status based on the transaction type required

All Transactions

• The system will display all the different transaction types, status, and count of transactions
• Click on the transaction type required
• And then expand to view the required transaction

• Click on the particular E-Banking Reference Number to view the details of the transactions/requests
• To download the transaction details, you can click on the download or print option