How to Initiate A Cardless Cash Withdrawal in Next Gen CIB? Print

Steps to Initiate a Cardless Cash Withdrawal

Step 1: Log in and Navigate

• Log in to iBusiness using your credentials.
• Navigate to: Payments & Transfers → Transfers
• Click on Initiate Transfer

Step 2: Select Transfer Type

Choose the following options:

• Single Transfer

• Cardless Cash Withdrawal

Step 3: Select Beneficiary Details

Choose one of the following options:

• Select an existing beneficiary
• Enter beneficiary details manually

Searching for a beneficiary:

Entering details manually:

Upload the beneficiary ID 

• Drag and drop the ID file in the right field
• Supported file format PDF, JPG, GIF (Max 4MB)

Step 4: Enter Transfer Details

Complete the following fields to proceed with the transfer:

• Debit Account: Select the account from which the funds will be deducted.
• Transfer Amount: Enter the amount you wish to transfer.
• Customer Reference Number (optional): Enter a reference number for your records and future tracking of the transaction.
• Payment Details (optional): Provide additional information related to the payment, such as invoice numbers or payment descriptions.
• Save Draft: Save this transfer to complete later. Learn More
• Save Template: Save this transfer as a template, including the transfer and beneficiary details, for future use. Learn More
• Supporting document: you will be able to attach up to 5 documents to your transfer request 

Once all mandatory fields have been completed, review the details carefully and click Continue to proceed with the transfer.

Step 5: Review and Submit

You will be redirected to the Summary Review Screen.

• Verify all entered details
• Accept the Terms & Conditions
• Click Submit

Step 6: Authenticate the Request

Complete authentication using one of the following methods:

Mobile App Authentication

• Approve the request via the iBusiness mobile app notification
• Use biometric or device verification

Google Authenticator

• Enter the One-Time Password (OTP) generated from the app

Once authenticated successfully, a confirmation screen with a reference number will be generated.

Step 7: Approval Process (Checker/Approver)

Once submitted, the request is routed to the checker/approver queue.

For the Approver:

1. Log in to iBusiness
2. Navigate to Transactions hub  → Pending Your Authorization
3. Locate the request under transaction type “Cardless Cash Withdrawal”
4. Review the transaction details and any supporting documents
5. Select Approve or Reject