To initiate a cardless cash withdrawal, follow these steps:
Step 1: Log in to iBusiness using your user and go to iPay > Transfers.
- Click “Initiate Transfer”
Step 2: Select the following:
- Cardless Cash Withdrawal
Step 3: Fill/Select all the mandatory details. Then click “Proceed.”
Step 4: Enter the Transfer Amount, Customer Reference (optional), and Remarks (optional), then click “Proceed.”
- Amount should be in multiple of AED 10
- Maximum Amount to be withdrawn is AED 40,000
Step 5: User will be redirected to the Summary Review Screen to validate all the details filled/selected. Then, Accept the terms &conditions and click submit.
Step 6: Enter TOTP
An acknowledgment Screen will appear providing the user with a Reference Number, Date and Time of Transaction Initiation
- Post initiating the request, it will move to the checker’s queue for action
- The Approver should log in to iBusiness and click on the transactions tab and go to pending your Authorization
- The pending items for the action will be available under transaction type “Cardless Cash Withdrawal”
- Approver can review the details of the request/documents uploaded, and act (Approve/Reject) on the request initiated.