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How to Initiate A Cardless Cash Withdrawal in Next Gen CIB? Print

To initiate a cardless cash withdrawal, follow these steps:


Step 1: Log in to iBusiness using your user and go to iPay > Transfers.

  • Click “Initiate Transfer”

Step 2: Select the following:

  • On-Screen
  • Cardless Cash Withdrawal

Step 3: Fill/Select all the mandatory details. Then click “Proceed.”

Step 4: Enter the Transfer Amount, Customer Reference (optional), and Remarks (optional), then click “Proceed.”

  • Amount should be in multiple of AED 10
  • Maximum Amount to be withdrawn is AED 40,000


Step 5: User will be redirected to the Summary Review Screen to validate all the details filled/selected. Then, Accept the terms &conditions and click submit.

Step 6: Enter TOTP

An acknowledgment Screen will appear providing the user with a Reference Number, Date and Time of Transaction Initiation

Step 7: 

  • Post initiating the request, it will move to the checker’s queue for action
  • The Approver should log in to iBusiness and click on the transactions tab and go to pending your Authorization
  • The pending items for the action will be available under transaction type “Cardless Cash Withdrawal”
  • Approver can review the details of the request/documents uploaded, and act (Approve/Reject) on the request initiated.

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