Approve Payments and Requests – Next Gen CIB (iBusiness Web Portal) Print

Overview

This guide provides step-by-step instructions for approving payments, transfers, and service requests in the iBusiness Web Portal.

This process is applicable to users with Checker/Approver privileges and is used to review and authorize transactions submitted by a Maker before they are processed.

Step 1: Access Pending Authorizations

Log in to iBusiness using your Checker/Approver credentials.

You can access pending transactions using either of the following methods:

Option 1: Through the Transactions Menu

1. Navigate to: Transactions ➜ Pending Authorizations

Option 2: From the Dashboard

1. Locate the Pending Authorizations tile on the dashboard.
2. Click View All.

Both options will take you to the list of transactions awaiting approval.

Step 2: Search for the Transaction

Locate the transaction you want to approve.

You can search using:

• Transaction Reference Number

• Advanced Search filters

1. Enter the transaction reference number
2. Use Advanced Search to narrow down the results.
3. Click Search.
4. If required, expand the Transaction Type drop-down list to view the available transactions.

Step 3: Review Transaction Details

1. Locate the transaction you want to approve.
2. Double-click the transaction to open the transaction details.
3. Review all transaction information carefully, including:
   • Transaction type
   • Beneficiary details
   • Amount
   • Account details
   • Payment information
   • Supporting documents (if applicable)
4. Verify that the transaction complies with your organization's policies and approval requirements.

Step 4: Authorize the Transaction

After reviewing and validating the transaction:

1. Click Authorize.
2. Review the authorization details.
3. Click Submit to continue.

Step 5: Authenticate the Authorization

Complete authentication using one of the following methods:

iBusiness App Authentication

• A notification will be sent to the registered iBusiness Mobile App.
• Review the authorization request.
• Approve using biometric or device authentication.

Google Authenticator

• Open the Google Authenticator application.
• Enter the generated One-Time Password (OTP).

Support Notes / Best Practices

• Always review transaction details carefully before authorizing.
• Verify beneficiary details, payment amount, and account information before approval.
• Review any attached supporting documents when applicable.
• Use the Transaction Reference Number for faster transaction searches.
• Ensure authentication is completed promptly to avoid authorization delays.
• If a transaction should not be processed, follow the appropriate rejection procedure instead of approving it.