Pay Utility Bills – Next Gen CIB (iBusiness Web Portal) Print

Overview

This guide provides step-by-step instructions for making a Utility Bill Payment through the iBusiness Web Portal.

The Utility Payments service allows users to pay registered billers directly from their selected account.

Step 1: Access Utility Payments

1. Log in to iBusiness.
2. Navigate to: Payments & Transfers ➜ Utility Payments
3. Click Initiate Payment.

Step 2: Select Payment Method

1. Select On Screen.
2. Click Proceed.

Step 3: Select the Debit Account

1. On the Utility Payment Details screen, click the Debit Account drop-down list.
2. Select the account that will be used to make the payment.

Step 4: Select the Biller and Beneficiary

1. Select the required Biller.
2. Select the appropriate Beneficiary Name.

The available beneficiaries will depend on the billers that have already been registered on your profile.

Step 5: Select a Package

1. Select the required billing Package from the available options.
2. Review the selected package details before proceeding.

Step 6: View the Bill Amount

1. Click View Amount to retrieve the outstanding bill amount.
2. The system will display the amount due for payment.
3. Verify the displayed amount.
4. Click Proceed.

Step 7: Review and Submit

1. Review all payment details carefully, including:
   • Debit Account
   • Biller
   • Beneficiary
   • Package
   • Bill Amount
2. Confirm that all information is correct.
3. Click Submit.

Step 8: Authenticate the Request

Complete authentication using one of the following methods:

iBusiness App Authentication

• A notification will be sent to the registered iBusiness Mobile App.
• Review the payment details.
• Approve the transaction using biometric or device authentication.

Google Authenticator

• Open the Google Authenticator application.
• Enter the generated One-Time Password (OTP).

After successful authentication, the payment request will be submitted for processing.

Step 9: Confirmation

Once the request has been submitted successfully:

• A confirmation screen will be displayed.
• A unique reference number will be generated.
• The confirmation will include the date and time of submission.

Step 10: Approval (If Maker–Checker Is Enabled)

If your organization uses a Maker–Checker approval workflow:

1. The request will be routed to the designated Approver.
2. The Approver must: 
   • Log in to iBusiness
   • Navigate to Transactions Hub ➜ Pending Your Authorizations
3. Review the payment details.
4. Select: Approve or Reject

The payment will only be processed after all required approvals have been completed.

Support Notes / Best Practices

• Ensure the correct debit account is selected before submitting the payment.
• Verify the biller, beneficiary, and package details carefully.
• Always use View Amount to confirm the outstanding bill amount before proceeding.
• Ensure sufficient funds are available in the selected debit account.
• Retain the generated reference number for future tracking and support enquiries.