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How to Unlock a User Next Gen CIB Print

For Unlocking a User, follow these steps:

Step 1: Log in to iBusiness using your Corporate Admin user and go to User management > Users.

  • You can user the search criteria, to filter your record.


Step 2: Once Accessed, User will be able to Unlock a user by Clicking on “Unlock” icon


Step 3: Review and Submit

  • Review the details on summary review screen
  • Click on Submit

Step 4: Authentication via paired device to proceed

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated.


Step 5:  In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Unlock User.
  • Approver can review the details and act (Approve/Reject) on the request initiated.

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