This guide provides step-by-step instructions to unlock a corporate user in Next Gen CIB using the iBusiness platform.
Step 1: Access User Management
- Log in to iBusiness using your Corporate Admin credentials.
- Navigate to User Management > Users.
- Use the search function to filter and locate users with a Locked status to quickly identify users who require unlocking.
Step 2: Select and Unlock the User
- Identify the user with a Locked status.
- Click on Unlock next to the selected user.
Step 3: Review and Submit
- The Summary Review screen will be displayed.
- Verify the user details carefully.
- Click Submit to proceed.
Step 4: Authenticate the Request
Complete authentication using one of the following methods:
- Mobile App Authentication
- Approve the request via the iBusiness mobile app notification
- Use biometric or device verification
- Google Authenticator
- Enter the One-Time Password (OTP) generated from the app
Step 5: Approval (If Maker–Checker is Enabled)
If a Maker–Checker setup is configured:
- The request is routed to a Checker/Approver
- The Approver must log in to iBusiness
- Navigate to Transactions > Pending Your Authorizations
- Locate the request under Unlock User
- Review and Approve or Reject the request
Support Notes / Best Practices
- Always verify the user’s identity before unlocking
- Ensure the lock is not due to security or compliance restrictions
- Confirm the correct user is selected before submitting the request
- Track the reference number for audit and troubleshooting
- Maintain proper Maker–Checker segregation