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How to Unlock the Corporate Administrator Next Gen CIB Print

To unlock an administrator, follow these steps:

After failing to enter the TOTP 3 times, the account is locked.

Step 1:  Click Unlock Corporate Admin User


Step 2:  Enter Username.


Step 3:  Enter the 4 digits prior to the last number of the phone number linked to that account.

Step 4:  Enter OTP sent to the linked phone number.

Step 5:  Account is successfully unlocked, click “Back to Homepage” to be redirected to the login page where the user is able re-login successfully.


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