Download an Audit / Balance Confirmation Letter – Next Gen CIB (iBusiness Web Portal) Print

Overview

This guide provides step-by-step instructions for downloading an Audit / Balance Confirmation Letter through the iBusiness Web Portal.

Step 1: Access Transaction History

1. Log in to iBusiness using your Corporate User credentials.
2. Navigate to: Transaction Hub ➜ All Transactions

Step 2: Locate the Request

Using the E-Banking Reference Number

1. Enter the E-Banking Reference Number in the search field.
2. Click Search.

Using Advanced Search

If you do not have the E-Banking Reference Number:

1. Click Advanced Transaction Search.
2. Search using the available transaction details and filters.
3. Locate the required Audit / Balance Confirmation request.

Step 3: Open the Request Details

1. Locate the required transaction.
2. Click the E-Banking Reference Number.

The system will display the full request details.

Step 4: Download the Audit / Balance Confirmation Letter

1. From the transaction details screen, click Download Audit Confirmation Letter.
2. The confirmation letter will be downloaded in PDF format.

Additional Information

• A PDF copy of the Audit / Balance Confirmation Letter will be downloaded to your device.
• A copy of the confirmation letter will also be sent to the auditor's email address provided during the original request submission.
• Confirm document requirements with your auditor in advance

Support Notes / Best Practices

• Ensure you are searching for the correct request using the E-Banking Reference Number whenever possible.
• Use Advanced Transaction Search if the reference number is unavailable.
• Verify that pop-up blockers or browser download restrictions are not preventing the PDF from downloading.  
• Retain a copy of the downloaded letter and reference number for audit and record-keeping purposes