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How to Request for a Liability/No Liability Letter on Next Gen CIB? Print

To request for a liability letter, follow these steps:


Step 1:  Log in to iBusiness using your user and go to Services & Reports > Service Request

  • Click on Account Services > Letters & Documents
  • Select Request: Liability or No Liability Letter

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Step 2:  

  • Select Charge Account Number.
  • Select Liability Letter or No Liability Letter as applicable ty.
  • Select Active Account Number or Closed Account Number.
  • Under Customer Dispatch Address, enter Other Bank Details If any.
  • Attach required documents and click on Proceed


Step 3:  

  • After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.

Step 4: Authentication via paired device to proceed

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated.


Step 5: In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action
  • The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Service Request.
  • Approver can review the details and act (Approve/Reject) on the request initiated.

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