How to Subscribe to SMS Service on Next Gen CIB? Print

Use this guide to subscribe, update, or unsubscribe from SMS notifications for your accounts or cards in Next Gen CIB.

Step 1: Access SMS service request

1. Log in to iBusiness
2. Navigate to:
    Digital Service Hub > Services & Reports
3. Select:
    Account Notifications & Statements
4. Choose:
    SMS Service Request

Step 2: Enter subscription details

1. Select the Charge Account Number
2. Select the Account or Credit Card
3. Enter the mobile number to receive notifications
4. Click Add

Step 3: Select notification preferences

Choose the SMS notification types you want to receive:

• Balance notifications
• Cheque and clearing notifications
• Deposit notifications
• Reminders and alerts
• Withdrawal notifications
• To modify an existing subscription:
  • Select the relevant account/card and update details
• To add a new mobile number:
  • Enter the number and click Add

Step 4: Submit the request

1. Review your selections
2. Accept the Terms & Conditions
3. Click Submit

Step 5: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed 

Step 6: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Helpful Tips

• Ensure the mobile number entered is correct to receive notifications
• Select only the relevant notification types to avoid unnecessary messages
• Update your subscription whenever your contact details change
• Keep the reference number to track your request status