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How to Request for an Audit/Balance Confirmation Letter on Next Gen CIB? Print

To send a request for an audit or balance confirmation, follow these steps:


Step 1:  Log in to iBusiness using your user and go to Digital Service Hub > Digital Service Hub

  • Click on Account Services > Letters & Documents
  • Select Request: Audit Confirmation Letter

Step 2: Request Details & Auditor Dispatch Address

  • Select Charge Account & Date
  • Under Auditor Dispatch Address, enter mandatory fields Auditors Full Name, P.O.Box, Contact Number and Country.
  • Click on Proceed


Step 3:  

  • After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.


Step 4: Authentication via paired device to proceed

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated.


Step 5: In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action
  • The Approver should log in to iBusiness and click on the Transactions Hub and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Service Request
  • Approver can review the details and act (Approve/Reject) on the request initiated.

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