How to Close/Liquidate a Term Deposit(TD)/Fixed Deposit(FD) in Next Gen CIB? Print

Use this guide to close or liquidate your term deposit (TD) or fixed deposit (FD) in Next Gen CIB.

Step 1: Access service request

1. Log in to iBusiness
2. Navigate to:
   Digital Service Hub > Service Request
3. Select:
   Digital Documentation > Term Deposit Management
4. Choose:
   TD Liquidation to Account in the Same RIM (Fixed Deposit Liquidation Request)

Step 2: Upload required documents

1. Click Upload Documents
2. Attach the FD cancellation request document
3. Enter any additional details in the Request Description field
4. Click Proceed

Step 3: Submit the request

1. Review the entered details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Helpful Tips

• Ensure the FD cancellation request document is correctly completed before uploading
• Double-check all details before submitting the request
• Keep the reference number to track your request