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How to Request a New Chequebook in Next Gen CIB? Print

To request a new chequebook, follow these steps:


Step 1:  Log in to iBusiness using your user and go to Services & Reports > Digital Service Hub

  • Click on Card & Cheque Management
  • Select Request: Cheque Management > Request for Cheque Book 

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Step 2: 

  • Select the Account Number
  • Click on the dropdown arrow in No. of Cheque Books Field.
  • Select the Number of Cheque books required.
  • Select the Delivery Branch.
  • Click on Proceed.

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Step 3: 

  • Proceed to accept the Terms and Conditions and click Submit (extreme right of the screen)

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Step 4: Authentication via paired device to proceed.

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated. 

Step 5:  In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Service Request.
  • Approver can review the details and act (Approve/Reject) on the request initiated.

Note: Chequebook will be couriered to the registered address if CCAL is in place.

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