Submit a ticket My Tickets
Welcome
Login

How to Request for PIN Reissuance of a Rateb Card on Next Gen CIB? Print

For PIN Reissuance, follow these steps:

 

Step 1: Log in to iBusiness using your user and go to Services & Reports > Service Request

  • Click on Card & Cheque Management > Rateb / iCard/ NowMoney
  • Select Request: Re-issue/ Replace Rateb Cards - (Rateb/iCard/Now Money Maintenance)

 

Step 2:  Select the Company Details

  • Select Charge Account 
  • Select Account Number linked to the Company during Registration
  • Select the Company Name
  • Select Type as Re-issuance of PIN
  • System will list all the employees
  • Select the Employee/s where PIN Reissuance is required and click on Proceed.

 

Step 3: 

  • After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.

A screenshot of a computer

Description automatically generated


Step 4: Authentication via paired device to proceed

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated.

 

Step 5: In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Service Request.
  • Approver can review the details and act (Approve/Reject) on the request initiated.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.