How to Request for A Rateb Card/NowMoney Card Replacement on Next Gen CIB? Print

Use this guide to request a replacement for a Rateb / iCard / NowMoney card through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
     Digital Service Hub > Service Request
3. Select:
     Card & Cheque Management > Rateb / iCard / NowMoney
4. Choose:
     Re-issue / Replace Rateb Cards

Step 2: Enter request details

1. Select the Charge Account
2. Choose the Account Number linked to the company
3. Select the Company Name
4. Under Type, select Pre-Paid Card Replacement
5. Select the relevant employee(s) from the list
6. Click Proceed

Step 3: Submit the request

1. Review the selected details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request  

Important Note

• Replacement cards will be issued within 5–7 working days
• Cards will be delivered to the designated custodian via courier 

Helpful Tips

• Ensure you select the correct employee(s) to avoid delays
• Verify all company and account details before submission
• Submit replacement requests early if the card is urgently needed
• Keep the reference number to track your request status