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How to Request for A Rateb Card/NowMoney Card Replacement on Next Gen CIB? Print

For replacement of a Rateb Card/NowMoney Card, follow these steps:


Step 1: Log in to iBusiness using your user and go to Services & Reports > Service Request

  • Click on Card & Cheque Management > Rateb / iCard/ NowMoney
  • Select Request: Re-issue/ Replace Rateb Cards - (Rateb/iCard/Now Money Maintenance)


Step 2:  Select the Company Details

  • Select Charge Account 
  • Select Account Number linked to the Company during Registration
  • Select the Company Name
  • Select Type as Pre-Paid Card Replacement
  • System will list all the employees
  • Select the Employee/s where Pre-Paid Card Replacement is required and click on Proceed.


Step 3: 

  • After performing the above activities, Accept the Terms and Conditions and click the Submit button below the extreme right to initiate the request.

Step 4: Authentication via paired device to proceed

  • You will receive a notification on your mobile device to authenticate the transaction.
  • Once authenticated, you will be navigated to the confirmation screen with a reference number generated.


Step 5:  In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on the Transactions Tab and go to Pending your Authorizations 
  • The Pending items for the action will be available under transaction type Service Request.
  • Approver can review the details and act (Approve/Reject) on the request initiated.


NoteUpon successful completion, the Rateb Cards will be issued within 5-7 working days and delivered to the respective custodian via courier.

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