How to Download the Audit/Balance Confirmation Letter through iBusiness Next Gen? Print

Use this guide to request an Audit Confirmation Letter or Balance Confirmation Letter through Next Gen CIB.

Step 1: Access service requests

1. Log in to iBusiness
2. Navigate to:
    Digital Service Hub > Service Request
3. Select:
    Account Services > Letters & Documents
4. Choose:
    Audit / Balance Confirmation Letter Request

Step 2: Enter request details

1. Select the Charge Account
2. Select the required Date
3. Under Auditor Dispatch Address, enter: 
   • Auditor’s Full Name
   • P.O. Box
   • Contact Number
   • Country

4. Click Proceed

Step 3: Submit the request

1. Review all entered details
2. Accept the Terms & Conditions
3. Click Submit

Step 4: Authenticate the request

• You will receive a notification on your paired mobile device
• Approve the request to proceed
• A confirmation screen with a reference number will be displayed

Step 5: Approval (if applicable)

• If your organisation follows a maker/checker process, the request must be approved
• The approver should: 
  1. Log in to iBusiness
  2. Go to Transactions > Pending Your Authorisations
  3. Locate the request under Service Request
  4. Review and Approve or Reject the request

Helpful Tips

• Ensure all auditor details are accurate to avoid delays in delivery
• Double-check the selected date and account before submission
• Keep the reference number to track your request status
• Confirm document requirements with your auditor in advance