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How to Request for a Bulk Mandate Cancellation? Print

Maker


Step 1: Log in to iBusiness and click on iManage. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.






Step 2: To create Bulk Cancellation Mandate request creation, click on Direct Debit System >> DDA Request Bulk Upload on the left hand side of the screen.

  • Select from the drop down for File Type and File Format
  • Click on Export Template
  • Fill in the excel template and save the file with the file name format as  <OIC Number>-ddmmyy-xxx(any 3 digit sequence no). 
  • Refer to Template Description/Details tab for further information




Step 3: Upload the excel file by selecting the File Type and File Format, then clicking “Choose File” 

  • Select the excel file to upload
  • Click on File Upload
  • A confirmation that the File Uploaded successfully with batch reference no: <Reference Number> will appear on top of the screen




Step 4: If P – Paper based cancellation type is selected, upload the Mandate Image, select “Mandate Image” under File Type

  • Click “Choose File” and select the ZIP file with the Mandate Images (please use the same file name as the excel file uploaded in Step 3)
  • A confirmation that the File Uploaded successfully with batch reference no: <Reference Number> will appear on top of the screen
  • Scroll down to check the status of the image upload


Step 5: Scroll down to check the status of the bulk upload and it should appear as Request Submitted Successfully

  • Click on the File Reference number
  • If all details are correct, click on “Accept”
  • Click "Yes" on the pop-up prompt
  • A confirmation that the DDA Request bulk Upload file has been accepted successfully will appear on top of the screen



Checker


Step 1: Log in to iBusiness and navigate to Services >> PCM Products then click on the iManage logo. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.



Step 2: Click on Direct Debit System >> DDA Request Management on the left hand side of the screen and then click on Pending Approval.




Step 3: You will be navigated to the Pending Mandate Management page. The system will display the list of Batches for approval.

  • You can either approve a single batch or multiple batches by clicking on the box for each mandate request.


Step 4: You can also click on the Unique Reference Number to view the breakdown of the mandate request submitted.

  • From here, the Checker has the option to approve, reject or sent for repair the mandate request.
  • If the mandate request is sent for repair, it will be returned to the Maker user for modification and re-submission. If mandate request is rejected, it will not be available for modification.
  • The Checker can also view the DDA Document that was uploaded.


Step 5: Once the mandate request is selected in the Pending Mandate Management page, click on Approve at the bottom of the page then click Yes on the pop-up prompt.

  • A confirmation that the DDA Request has been approved successfully will appear on top of the screen



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