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How to Cancel a Single Direct Debit Mandate? Print

Maker/Single User


Step 1: Log in to iBusiness and click on iManage. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.






Step 2: To cancel a Mandate, click on Direct Debit System >> DDA Request Management on the left hand side of the screen.

  • Scroll down and fill in the search criteria based on the Mandate to cancel
  • Click the Unique Reference Number for the mandate to cancel




Step 3: You will be navigated to the View Mandate screen with all the details of the Mandate.

  • Confirm this is the Mandate to cancel and click Cancellation


Step 4: The cancellation field will appear at the bottom of the screen.

  • Select the following options from the dropdown (Mandatory fields are marked with Asterisk*):
    • Cancellation Reason
    • Cancellation Type
  • If required, upload the Mandate Cancellation Document and then click upload.
  • Click on Save and Submit
  • A confirmation that the DDA Cancellation request has been submitted successfully for approval - <Reference Number> will appear on top of the screen
  • For single users - A confirmation that the DDA Cancellation request has been self authorized successfully - <Reference Number> will appear on top of the screen


Checker


Step 1: Log in to iBusiness and navigate to Services >> PCM Products then click on the iManage logo. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.



Step 2: Click on Direct Debit System >> DDA Request Management on the left hand side of the screen and then click on Pending Approval.




Step 3: You will be navigated to the Pending Mandate Management page. The system will display the list of Batches for approval.

  • You can either approve a single batch or multiple batches by clicking on the box for each mandate request.


Step 4: You can also click on the Unique Reference Number to view the breakdown of the mandate request submitted.

  • From here, the Checker has the option to approve, reject or sent for repair the mandate request.
  • If the mandate request is sent for repair, it will be returned to the Maker user for modification and re-submission. If mandate request is rejected, it will not be available for modification.
  • The Checker can also view the DDA Document that was uploaded.



Step 5: Once the mandate request is selected in the Pending Mandate Management page, click on Approve at the bottom of the page then click Yes on the pop-up prompt.

  • A confirmation that the DDA Request has been approved successfully will appear on top of the screen



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