Maker/Single User
Step 1: Log in to iBusiness and click on iManage. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.
Step 2: To cancel a Mandate, click on Direct Debit System >> DDA Request Management on the left hand side of the screen.
- Scroll down and fill in the search criteria based on the Mandate to cancel
- Click the Unique Reference Number for the mandate to cancel
Step 3: You will be navigated to the View Mandate screen with all the details of the Mandate.
- Confirm this is the Mandate to cancel and click Cancellation
Step 4: The cancellation field will appear at the bottom of the screen.
- Select the following options from the dropdown (Mandatory fields are marked with Asterisk*):
- Cancellation Reason
- Cancellation Type
- If required, upload the Mandate Cancellation Document and then click upload.
- Click on Save and Submit
- A confirmation that the DDA Cancellation request has been submitted successfully for approval - <Reference Number> will appear on top of the screen
- For single users - A confirmation that the DDA Cancellation request has been self authorized successfully - <Reference Number> will appear on top of the screen
Checker
Step 1: Log in to iBusiness and navigate to Services >> PCM Products then click on the iManage logo. Afterwards, you will be redirected to the iManage (Global Liquidity and Receivables Solution) Home Page.
Step 2: Click on Direct Debit System >> DDA Request Management on the left hand side of the screen and then click on Pending Approval.
Step 3: You will be navigated to the Pending Mandate Management page. The system will display the list of Batches for approval.
- You can either approve a single batch or multiple batches by clicking on the box for each mandate request.
Step 4: You can also click on the Unique Reference Number to view the breakdown of the mandate request submitted.
- From here, the Checker has the option to approve, reject or sent for repair the mandate request.
- If the mandate request is sent for repair, it will be returned to the Maker user for modification and re-submission. If mandate request is rejected, it will not be available for modification.
- The Checker can also view the DDA Document that was uploaded.
Step 5: Once the mandate request is selected in the Pending Mandate Management page, click on Approve at the bottom of the page then click Yes on the pop-up prompt.
- A confirmation that the DDA Request has been approved successfully will appear on top of the screen
