Send Correspondence to the Bank – iTrade Print

Overview

    This guide provides step-by-step instructions for sending a Correspondence Message to the bank through iTrade.

The Correspondence feature allows users to communicate directly with the bank regarding a specific Trade Finance transaction. Messages submitted through this function are linked to the selected transaction, allowing the bank to review and respond within the context of the request.

Prerequisite: Users must have the appropriate permissions to access and submit correspondence requests. If access is unavailable, contact your Corporate Administrator.

Step 1: Access the Required Trade Finance Product

1. From the iTrade Dashboard, select Trade Services.
2. Select the relevant Trade Finance product from the menu.

Examples may include:

• Import Letter of Credit
• Export Letter of Credit
• Import Collection
• Export Collection
• Shipping Guarantee
• Financing Request
• Undertaking Advised

This will open the dashboard for the selected product.

Step 2: Open the Live Tab

1. Select the Live tab.

The Live tab displays active transactions available for enquiry and correspondence.

Step 3: Open the Correspondence Screen

1. Locate the transaction for which you want to send a message.
2. Click Correspondence icon

The Correspondence screen will open for the selected transaction.

Important: Ensure you have selected the correct transaction before sending correspondence, as the message will be linked to that specific Trade Finance transaction.

Step 4: Enter Your Message

1. In the Customer Instructions field, enter the message or enquiry you want to send to the bank.
2. Review the message for accuracy and completeness.

Examples of correspondence may include:

• Requests for transaction updates
• Clarification requests
• Supporting information related to a transaction
• Follow-up enquiries
• Operational instructions related to the selected transaction

Support Tip: Provide clear and detailed information to help the bank understand and respond to your request efficiently.

Step 5: Review the Correspondence

1. Click Next.
2. Review the message details in the Preview section.
3. Verify that the information entered is accurate and complete.

If changes are required, return to the previous screen and update the message before submission.

Step 6: Submit the Correspondence

1. Review all details carefully.
2. Click Submit.

Once submitted successfully:

• An acknowledgment message will be displayed.
• The correspondence will be sent to the bank.
• The communication will be linked to the selected transaction.