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How to Initiate a Shipping Guarantee / Delivery Order on Next Gen CIB? Print

To initiate a Shipping Guarantee / Shipping Guarantee, follow these steps:

Step 1: Log in to iBusiness using your user and go to Digital Service Hub >> Digital Service Hub 

Step 2: Select Product Services

Step 3:  Click on the “Trades & Guarantees” drop-down list

Step 4: Select “Initiate Shipping Guarantee/ Delivery Order”

Step 5: Fill/Select all Parties mandatory Information. 

  • Then, click “Proceed”

Step 6: Fill/Select all Commitment Details & Instructions Information. 

  • Then, click “Proceed”

Step 7: Select Account

  • You may Attach Supporting Documents
  • Then, click “Proceed”

Step 8: User will be redirected to the summary review screen to validate all filled/selected data. Then click “Proceed”

Step 9: Enter TOTP

An acknowledgment Screen will appear providing the user with a Reference Number, Date and Time of Transaction Initiation

Step 10: 

  • Post initiating the request, it will move to the checker’s queue for action.
  • The Approver should log in to iBusiness and click on the transactions tab and go to pending your Authorization
  • The pending items for the action will be available under transaction type “Service Requests”
  • Approver can review the details of the request/documents uploaded, and act (Approve/Reject) on the request initiated.

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