To request an IBAN letter, follow these steps:
Step 1:
- Log in to iBusiness.
- Click on Service Tab.
- Click on the Digital Documentation option on the left side menu.
Step 2:
- Click on the dropdown arrow in the Product Field.
- Select the product Account Services from the product dropdown list.
Step 3:
- Click on the dropdown arrow in Service Field.
- Select IBAN letter request from the list of services in the dropdown.
Step 4:
- Upon selecting the appropriate Product and the Service, the system will display the required information to proceed with the selected service.
- You can add any additional information in the Description field.
- Click on the link to Upload Documents required.
Step 5:
- Proceed to accept the Terms and Conditions and click INITIATE (extreme right of the screen)
Step 6:
- Post Initiating the request, it will move to the Approvers queue for action.
- The Approver should log in to iBusiness and click on Queue Tab and go to Pending your Authorizations on the left menu
- The items pending action will be available under transaction type Digital Documentation.
- Approver can review the details of the request/documents uploaded and respond (Approve/Reject) to the request initiated.
Note: Original IBAN Letter will be available for collection in CBD Main Office.