To request an audit confirmation or balance confirmation letter, follow these steps:
- Log in to iBusiness.
- Click on Service Tab.
- Click on the E-Form option on the left side menu.
- Click on the dropdown arrow in the Product Field.
- Select the product Audit Confirmation/Balance Confirmation Letter from the product dropdown list.
- Click on the dropdown arrow in Service Field.
- Select Reference Download Letter from the list of services in the dropdown.
- Click on the dropdown arrow in Request Field.
- Select Audit Confirmation Letter from the list of services in the dropdown.
- Under Select Details, select Account Number, Month, and Year.
- Under Auditor Dispatch Address, enter mandatory fields Auditors Full Name, P.O.Box, Contact Number, and Country.
- Proceed to accept the Terms and Conditions and click INITIATE (extreme right of the screen)
- Click Submit and confirm by entering 4 digit pin and 6 digit token number.
- Post Initiating the request, it will move to the Approvers queue for action.
- The Approver should log in to iBusiness and click on Queue Tab and go to Pending your Authorizations on the left menu
- The items pending action will be available under transaction type E-Forms.
- Approver can review the details of the request/documents uploaded and respond (Approve/Reject) to the request initiated.