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How to Request for a Liability/No Liability Letter? Print

To request for a liability letter, follow these steps:

Step 1:  

  • Log in to iBusiness.
  • Click on Service Tab.
  • Click on the E-Form option on the left side menu.  

Step 2: 

  • Click on the dropdown arrow in the Product Field.
  • Select the product Audit Confirmation/Balance Confirmation Letter from the product dropdown list.

Step 3:  

  • Click on the dropdown arrow in Service Field.
  • Select Reference Letter from the list of services in the dropdown.

Step 4:  

  • Click on the dropdown arrow in Request Field.
  • Select Liability and No Liability Letter from the list of services in the dropdown.
  • Click on the dropdown arrow in Charges Account Field and select Account Number.

Step 5:  

  • Under Select Details, Select Type -  Liability/No Liability Letter as applicable.
  • Select Active Account Number or Closed Account Number.
  • Under Customer Dispatch Address, enter Other Bank Details If any.

Step 6:

  • Upon selecting the above-required fields, the system will display the required information to proceed with the service chosen.
  • Upload the request letter under Attach File.  
  • You can add any additional information in the Notes field.

Step 7:  

  • Proceed to accept the Terms and Conditions and click INITIATE (extreme right of the screen)
  • Click Submit and confirm by entering 4 digit pin and 6 digit token number.

Step 8:  

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on Queue Tab and go to Pending your Authorizations on the left menu
  • The items pending action will be available under transaction type E-Forms.
  • Approver can review the details of the request/documents uploaded and respond (Approve/Reject) to the request initiated.

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