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How to Request for a Reference Letter? Print

To request for a reference letter, follow these steps:

Step 1:  

  • Log in to iBusiness.
  • Click on Service Tab.
  • Click on the Digital Documentation option on the left side menu.  

Step 2: 

  • Click on the dropdown arrow in the Product Field.
  • Select the product Account Services from the product dropdown list.

Step 3:  

  • Click on the dropdown arrow in Service Field.
  • Select Reference Letter from the list of services in the dropdown.

Step 4: 

  • Upon selecting the appropriate product and service, the system will display the required information to proceed with the service chosen.
  • You can add any additional information in the Description field.
  • Click on the link to Upload Documents if required

Step 5:  

  • Proceed to accept the Terms and Conditions and click INITIATE (extreme right of the screen)

Step 6:  

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on Queue Tab and go to Pending your Authorizations on the left menu
  • The items pending action will be available under transaction type Digital Documentation.
  • Approver can review the details of the request/documents uploaded and respond (Approve/Reject) to the request initiated.

Note: Original Reference Letter will be available for collection in CBD Main Office.

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