How will the corporate admin be notified that KYC information needs to be updated?
- The corporate admin will receive a pop-up message requesting for KYC information update.
- There will also be a toast message informing the customer that RIM(s) information is required to be updated.
- Upon clicking on the message, the corporate admin can view the list of RIMs that require an update, and number of days within which the update should be completed
- If the corporate admin clicks on “update” it will directly take the admin to the KYC information update page.
Where in iBusiness can you find the menu to initiate KYC update?
- KYC Information Update is available as one of the drop downs within Corporate Management menu.
- Alternatively, the corporate admin can click on “Update” to be re-directed to the KYC information update menu directly.
How can the corporate admin initiate KYC information update?
- Upon landing on “KYC Information Update”, please select the relationship you want to initiate the on-going KYC process for.
- Upon selecting the relevant relationship, click on Next.
- On the left of the screen, you will see existing information updated, whereas on the right you must update the new information. It is important to note that you should update all information where there is a change as well as all fields marked as mandatory (*).
- There are certain fields that are non-editable, these fields will be available in grey.
- For any field where you have updated the information, there will be a red dot indicator informing you that there has been a change in that field. You may click on “Back” to go to the previous page.
- You are required to complete all pages with the updated information, including information on all related individuals or entities.
- All mandatory documents should be uploaded; by clicking on
. You can also delete uploaded documents by clicking on 
. For downloading available documents, please click on the eye symbol.
- Upon completing of all information and document, a summary review will be showcased of all the information. Incase any edit is required please click on the pen icon.
- Upon successful review, please review and agree terms & conditions to enable the option to submit.
- Upon successful submission, the request will follow the same authorization rules set for you. However, as an approver you may send it for rework to the maker, in case of any changes.
- At any point of the application, you can “Save Draft” to continue working later.
- If you have saved a draft, upon resuming the application you will be prompted to choose to proceed with previously saved information or start fresh.
Where in iBusiness will the transaction appear once it has been completed?
- The transaction will appear in “Transactions” once it has been submitted.
- Depending on the action required it will reflect in Pending Your Action, Pending Your Authorizations or All Transactions.
How will the corporate admin be notified that a KYC information update has been returned for rework?
- In case the transaction has been returned for rework; it will appear in Transactions in “Pending your action”.
- Upon clicking on “Pending your action” transaction there will be a message informing you that this has been returned, and by clicking on “View Details” the rework reason will be displayed.
- The note mentioned by the bank user will be displayed in detail
- As the corporate admin who has submitted the transaction, you will have an option to “rework” on the same transaction to resubmit it to the bank.
- When you click on “rework”, all the previously entered information and uploaded documents will be available.
- On the KYC Information update page, you can also view the reword reason rework by clicking on “View Details” appearing on the top of the screen.
- Once the update has been completed, the same process can be followed to complete and submit the application.