Submit a ticket My Tickets
Welcome
Login

Frequently-faced Errors while updating your initiating a Cheque Book Request Print

These are the different types of Errors/Issues you may face when raising an Cheque Book request along with the solution.


1. Error: No Charge Account

  • Reason: Account Number is not enabled for eForm requests


How to fix it:


Please follow the steps below from the Administrator Token to enable the account for eForm Access.

1. Go to Account Setup

2. Enter the user ID which requires access to E-Forms

3. Select the user ID

4. Once Selected, you will be routed to Initiate Account Setup Screen

5. Click on the word “Transactions” then tick the box beside Account Transactions

6. Click submit and confirm

 

POINTS TO CONSIDER:

**Repeat the above steps for the Makers/Checkers/Approvers


2. Error: Unable to find eForms under Services Tab

  • Reason: eForm Role is not mapped to the user


How to fix it:


Role Mapping to Existing User

1. Log-in to iBusiness using Administrator Token

2. Go to Users and Roles Management

3. Click on Modify User

4. Enter the User ID and click Search

5. Select the User ID

6. Click Submit on the first 3 pages, on the 4th page, select Others or WBG Transaction Default Role or Transaction Default Role

7. Click submit and confirm by entering 4 digit pin and 6 digit token number

 

Map E-Forms Access for Users

1. Go to Account Setup

2. Enter the user ID which requires access to Cheque Book Request

3. Select the user ID

4. Once Selected, you will be routed to Initiate Account Setup Screen

5. Click on the word “Transactions” then tick the box beside Account Transactions

6. Click submit and confirm

 

POINTS TO CONSIDER:

**Repeat the above steps for the Makers/Checkers/Approvers

**If you are unable to find eForm Role or Transaction Default Role, please refer to our Article: How to Update your iBusiness Package? to know how to fill out the iBusiness Amendment Form and request for eForm package.


3. Error: No Entitlement Found

  • Reason: There is no Authorization Workflow setup for the particular type of transaction


How to fix it:


Proceed to our Article :  Setting Up Your Authorization Workflow to know how to setup the Authorization Workflow for your request.



Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.