For replacement of a Rateb Card/NowMoney Card, follow these steps:
Step 1: Log in using your user token and go to Services -> E-forms
- Select Product Name: Rateb / iCard/ NowMoney
- Select Service: Rateb / iCard/ NowMoney Registration/Maintenance
- Select Request: Rateb / iCard/ NowMoney Maintenance
- Select Charge Account Number
Step 2: Select the Company Details
- Select Account Number linked to the Company during Registration
- Select the Company Name
- Select Type as Pre-Paid Card replacement
- Type the Employee Name or Employee ID and click on Search
- You can also do a blank search to view all the employees
- Select the Employee/s where card replacement is required
Step 4: Accept the Terms and Conditions
Step 5: Click Initiate
- Enter PIN + Token number and Confirm
Note:
In the case of the maker/checker, the request is required to be approved by Checker/Approver before it reaches the bank for completion.
Upon successful completion, the Rateb Cards will be issued within 5-7 working days and delivered to the respective custodian via courier.