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How to Clear or Reset the PIN for an Admin or a User? Print

For View Access Package, please submit the Transaction Banking Amendment Form (Transaction Banking - Amendment Form) and fill it out as shown:

For Administrators:

In Section 3, please mention the Admin Name and the Admin User ID under the Clear PIN section.


For Users:

In Section 3, please mention the User Name and the User ID under the Clear PIN section. 

The form needs to be signed by the authorized signatory & marked with the company stamp. To be submitted either to your respective Relationship Manager or to Service Support DeskGround Floor, CBD Head Office.

If you have a Transaction Package, you may follow the steps below to raise the Clear PIN Request through iBusiness.

Step 1: Log-in using your administrator token and go to Services -> E-forms

  • Select Product Name: iBusiness
  • Select Service: Amendment Form
  • Select Request: Clear PIN
  • Select Charge Account Number

Step 2:  Select the User ID's where the PIN is required to be reset.

Step 3: Accept the Terms and Conditions

Step 4: Click Initiate

  • Enter PIN + Token number and Confirm

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the 2nd Administrator approves the request.

The request will be processed within 24 hours and afterwards, the new user can login to the system without any PIN. Afterwards, system will ask to setup the new 4 digit PIN. 

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