In case you opt to replace your Physical Token with a Digital Token, you can follow the steps below:
Step 1: Download the iBusiness Amendment Form from iServe by clicking this link: Transaction Banking - Amendment Form
Step 2: Fill out the form as per the below. All other Sections which are not mentioned below can be left blank.
- In Section 1, write Company Name
- In Section 3, under Add Administrator, select the Mobile Operating System Type and enter the device binding ID.
- In Section 3.3, under Other Token Amendments, write the user name and user ID under re-issue lost/damage token
Step 3: Form needs to be signed by Authorized Signatory/ies and marked with Company Stamp
- After filling out the form, you can return it to your Relationship Manager or any CBD Branch.
Once the request is processed, you can proceed with the Self-Service Token activation by following this article: How to Activate Your Digital Token?