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iBusiness Setup - FAQ (Frequently Asked Questions) Print

  • What is a Corporate Administrator?

Corporate Administrator is the User nominated by the client to create new Users, delete or modify existing Users, assign or modify User Roles (including assigning the Authoriser User Role to Users), define Account Setup, and create or modify Authorisation Rules.

  • What is a Corporate User?

A User is any Personnel given access to the Services.

  • What's a User ID?

User ID is the user identification used in conjunction with the PIN and the Token. All users require a User ID (created by the corporate administrator, provided by the Bank to the client) and an RSA Physical/Digital Token.

  • What does Account Setup mean?

Account Setup is the setting up of Accounts to define the type of services or transactions allowed to be performed by a designated Account holder. The administrator can map specific accounts or specific transaction types to individual Users.

  • What does an Authorizer do?

An Authorizer is a User with the User Role allowed to authorize transactions from the Accounts designated to the particular User as per the Authorization Rule.

  • Can Users have limited access to create specific payment instructions?

Users may request different payment methods for individual Users and also at the account level.

  • What is an Authorization rule?

Authorization Rule is the transaction authorization workflow setup in iBusiness Services as defined by the Client's Corporate Administrator. iBusiness will provide a customized Authorization Matrix.


Features include:

  1. Multiple approval levels for a single payment method
  2. Multiple approval levels for a group of different payment methods
  3. Sequential or Non-Sequential authorization matrix

  • What are CBD's Business Days?

The Business Days for CBD are all days of the week other than a Friday or a United Arab Emirates public holiday.

  • What is a PIN? How do I know my PIN?

The PIN is a Users Personal Identification Number that is used in conjunction with a Token. For first-time log-in, there is no PIN set yet. This link will help set a PIN for a User: How to Login?

  • What is a Token?

A token is a personal authentication security device used in conjunction with a PIN to access and use the Services. 

There are two types of tokens, Physical or Digital Token depending on the Users preference. 

The following links guide Users to use respective tokens:

How to Download Digital Token for iPhone? 

How to Download Digital Token for Android?

How to Request for a New Physical Token for a User?

  • What is a User Role?

A User Role is a role assigned to Users defining their level of access (such as Viewer, Initiator/Maker, Authoriser, or a combination) and the types of transactions and services that the User can access.

Viewer means the User Role where the User is allowed to view designated Accounts in the Service.

Words importing the singular include the plural and vice versa.

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