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How to Message the Bank to Understand the Reason for an Export Letter of Credit (ELC) Deduction/Claim? Print

To ask the bank for the reason for a deduction or claim received against an ELC, follow these steps:

Step 1: Click on "Trade Services" >> "Export Letter of Credit" >> "EL Inquiry” >> "Search" 

  • Select the "System ID" of the ELC requiring a follow-up with the bank

Step 2: Draft and Send the Message

  • Once System ID is selected
  • Click on "Message Type" 
  • Select "Correspondence" from the dropdown menu
  • Write your instruction or message details under "Customer Instructions."
  • Attach files if required under "Add a File."
  • Select "Submit"

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