To send instructions to the bank to follow-up on payment or status of documents from another bank, follow these steps:
Step 1: Click on "Trade Services" >> "Export Collection" >> "Message to Bank" >> "From Existing EC"
- Click on "Search" and select the "System ID" required
Step 2: Message the bank requesting to send a follow-up swift message to the other bank for OBC payment/document
- Select Message Type as Correspondence
- Write the required correction message under Customer Instructions
- "Add a File" for required files
- Click "Submit"