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How to Message the Bank to Follow-Up on Payment from Other Banks? Print

To send instructions to the bank to follow-up on payment or status of documents from another bank, follow these steps:

Step 1: Click on "Trade Services" >> "Export Collection"  >> "Message to Bank" >> "From Existing EC"

  • Click on "Search" and select the "System ID" required

Step 2: Message the bank requesting to send a follow-up swift message to the other bank for OBC payment/document

  • Select Message Type as Correspondence
  • Write the required correction message under Customer Instructions 
  • "Add a File" for required files
  • Click "Submit"

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