To check the status of documents or payments received from other banks for OBC, follow these steps:
Step 1: Click on "Trade Services" >> "Export Collection" >> "Message to Bank" >> "From Existing EC"
- Click "Search" and locate the System ID required
Step 2: Send a message to the bank requesting to know if OBC payment/document was received from the other bank
- Select the Message Type as Correspondence
- Write your inquiry under Customer Instructions Eg. wanted to know OBC payment status if received etc.
- Click "Submit"
Step 3: Check for replies from the Bank
- Click on "Trade Services" >> "Export Collection" >> "Message to Bank" >> "Action Required"
- Click on "Search," a reply will be reflected here
- If No Records Found means no reply has been received from the Bank yet