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How to Stop, Amend or Recall a Remittance? Print

To stop a payment that is under process, amend the details of an existing payment or recall a payment that's already either been processed or sent to the beneficiary bank, kindly follow these steps:

Log in from the User Token.

Step 1: Click on the Transact Tab in the Top Menu

  • Click on Remittance >> Stop/Amend/Recall a Remittance option on the left side menu

Step 2: Select the Transaction Type and Date Range then click on Submit. You can also input the Host Reference number to narrow the list.

  • The system will display the applicable transactions
  • Click on the action required -- Stop, Amend or Recall

Step 3: Input the Remarks in the Customer Remarks field.

  • For Amendment, enter the required changes in the transaction
  • For Stop and Recall, you can put any remarks as required
  • Click on accept Terms and Conditions then Stop, Recall or Amend as required

Step 4: Review the details and click Verify

 Step 5: Enter the PIN + RSA Token and click Submit

  • The approval process will depend on the setup done by the iBusiness System Administrator.
  • You can monitor the request under the Queue tab

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