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How to Raise a Cash Dispute? Print

Step 1:  

  • Login to iBusiness.
  • Click on Service Tab.
  • Click on the Digital Documentation option on the left side menu.  


Step 2: 

  • Click on the dropdown arrow in the Product Field.
  • Select the product Account Services from the product dropdown list.

Step 3:  

  • Click on the dropdown arrow in Service Field.
  • Select Cash Dispute from the list of services in the dropdown.
  • Enter all mandatory details, i.e., Date, Time, Amount, ATM/CDM/SCDM Location, Account Number, Dispute Type(Deposit or Withdrawal). 
  • For Withdrawals, please mention the last four digits of the card number.

Step 4:  

  • Upon selecting the appropriate Product and the Service, the system will display the required information to proceed with the service chosen.
  • You can add any additional information in the Description field.
  • Click on the link Upload Documents and attach the Dispute Request.

Step 5:  

  • After performing the above activities, accept the Terms and Conditions and click the INITIATE tab below the extreme right to initiate the request.

Step 6:  

  • Post Initiating the request, it will move to the Approvers queue for action.
  • The Approver should log in to iBusiness and click on the Queue Tab and go to Pending your Authorizations on the left menu
  • The Pending items for the action will be available under transaction type Digital Documentation.
  • Approver can review the details of the request/documents uploaded, and act (Approve/Reject) on the request initiated.

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