Step 1:
- Login to iBusiness.
- Click on Service Tab.
- Click on the Digital Documentation option on the left side menu.
Step 2:
- Click on the dropdown arrow in the Product Field.
- Select the product Account Services from the product dropdown list.
Step 3:
- Click on the dropdown arrow in Service Field.
- Select Cash Dispute from the list of services in the dropdown.
- Enter all mandatory details, i.e., Date, Time, Amount, ATM/CDM/SCDM Location, Account Number, Dispute Type(Deposit or Withdrawal).
- For Withdrawals, please mention the last four digits of the card number.
Step 4:
- Upon selecting the appropriate Product and the Service, the system will display the required information to proceed with the service chosen.
- You can add any additional information in the Description field.
- Click on the link Upload Documents and attach the Dispute Request.
Step 5:
- After performing the above activities, accept the Terms and Conditions and click the INITIATE tab below the extreme right to initiate the request.
Step 6:
- Post Initiating the request, it will move to the Approvers queue for action.
- The Approver should log in to iBusiness and click on the Queue Tab and go to Pending your Authorizations on the left menu
- The Pending items for the action will be available under transaction type Digital Documentation.
- Approver can review the details of the request/documents uploaded, and act (Approve/Reject) on the request initiated.