How to Assign a New Physical Token for a User? Print

To use your new physical token, you need to modify the physical token binding ID details linked to your user ID. Please follow these steps: 

Step 1: Log in using your administrator token

• Click on Users & Roles Management top menu >> Users Management >> Modify User
• Type the User ID and click Search or you can click Search directly (and a list of users will get displayed)
• Select the User who requires physical token replacement

Step 2: Follow the below steps accordingly:

• Select NewToken/Replacement – Replacement Token
• Select Token Type – Physical-Token
• Select Token Serial Number from the dropdown
• Submit 2nd, & 3rd page, on the 4th page
• Click on Submit

Step 3: Click on Confirm then enter PIN + Token number and Submit

• You will be navigated to the confirmation screen with the generated reference number.

Once the token details are updated, please follow these steps to activate the new physical token: How to Activate your Physical Token?

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.