To use your new physical token, you need to modify the physical token binding ID details linked to your user ID. Please follow these steps:
Step 1: Log in using your administrator token
- Click on Users & Roles Management top menu >> Users Management >> Modify User
- Type the User ID and click Search or you can click Search directly (and a list of users will get displayed)
- Select the User who requires physical token replacement
Step 2: Follow the below steps accordingly:
- Select NewToken/Replacement – Replacement Token
- Select Token Type – Physical-Token
- Select Token Serial Number from the dropdown
- Submit 2nd, & 3rd page, on the 4th page
- Click on Submit
Step 3: Click on Confirm then enter PIN + Token number and Submit
- You will be navigated to the confirmation screen with the generated reference number.
Once the token details are updated, please follow these steps to activate the new physical token: How to Activate your Physical Token?
Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.