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How to Message the Bank for an Unprocessed Guarantee? Print

To massage the bank regarding an unprocessed guarantee, follow these steps:


Step 1: Click on "Trade Services" >> "Outward Guarantee" >> "Correspondences & Claims"

  • Click on "From Existing Guarantees" 
  • Click on "Search" and select the "System ID" required




Step 2: Message the bank

  • Select Message Type as Correspondence
  • Write the required correction message under Customer Instructions 
  • "Add a File" for required files
  • Click "Submit"






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