To massage the bank regarding an unprocessed guarantee, follow these steps:
Step 1: Click on "Trade Services" >> "Outward Guarantee" >> "Correspondences & Claims"
- Click on "From Existing Guarantees"
- Click on "Search" and select the "System ID" required
Step 2: Message the bank
- Select Message Type as Correspondence
- Write the required correction message under Customer Instructions
- "Add a File" for required files
- Click "Submit"