To send a request for an audit or balance confirmation, follow these steps:
Step 1:
- Log in to iBusiness.
- Click on Service Tab.
- Click on the E-Form option on the left side menu.
Step 2:
- Click on the dropdown arrow in the Product field.
- Select the product Audit Confirmation/Balance Confirmation Letter from the product dropdown list.
Step 3:
- Click on the dropdown arrow in Service Field.
- Select Request and Download Letter from the list of services in the dropdown.
Step 4:
- Click on the dropdown arrow in Request Field.
- Select Audit Confirmation Letter from the list of services in the dropdown.
Step 5:
- Click on the dropdown arrow in Select Details and select Account Number, Month and Year.
- Under Auditor Dispatch Address, enter mandatory fields Auditors Full Name, P.O.Box, Contact Number and Country.
Step 6:
- Proceed to accept the Terms and Conditions and click INITIATE (extreme right of the screen)
- Click Submit and confirm by entering 4 digit pin and 6 digit token number
Step 7:
- Post Initiating the request, it will move to the Approvers queue for action.
- The Approver should log in to iBusiness and click on Queue Tab, and go to Pending your Authorizations on the left menu.
- The items pending action will be available under transaction type E-Form.
- Approver can review the details of the request/documents uploaded and respond (Approve/Reject) to the request initiated.