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How to Activate a User that was Temporarily Deactivated? Print

To re-activate a user which was temporarily deactivated, please follow these steps: 

Step 1: Log in using your administrator token

  • Click on Users & Roles Management in the top menu >> Users Management >> Activate User
  • Type the User ID and click Search or you can click Search directly (and a list of Deactivated users will get displayed)

Step 2: Select the User/s to be Activated from the list and click on "Activate User"

Step 3: Enter PIN + Token number and Submit

  • You will be navigated to the confirmation screen with the generated reference number.

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.

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