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How to Deactivate a User? Print

You can temporarily deactivate a user by following these steps:

Step 1: Log in using your administrator token

  • Click on Users & Roles Management in the top menu >> Users Management >> Deactivate User
  • Type the User ID and click Search or you can click Search directly (and a list of Active Users will get displayed)

Step 2: Select the User/s to be deactivated from the list and click on "Deactivate User"

Step 3: Enter PIN + Token number and Submit

  • You will be navigated to the confirmation screen with the reference number generated.

If the User is part of a Transacting Group, please ensure to remove the user from the group as well. You may follow the below article for instructions:

How to Check/Modify Your Existing Authorization Workflow?

If in case you need to re-activate a user, follow the steps in this article: How to Activate a User which was Temporarily Deactivated?

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.

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