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How to Lock a User? Print

You can temporarily lock a user by following these steps:


Step 1: Log in using your administrator token

  • Click on Users & Roles Management top menu >> Users Management >> Lock User
  • Type the User ID and click Search or you can click Search directly (and a list of users will get displayed)


Step 2: Select the User/s to be locked from the list and click on "Lock User" and Confirm


Step 3: Enter PIN + Token number and Submit

  • You will be navigated to the confirmation screen with the reference number generated.



If in case you need to unlock a user, follow the steps in this article: How to Unlock A User?


Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.

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