You can temporarily lock a user by following these steps:
Step 1: Log in using your administrator token
- Click on Users & Roles Management top menu >> Users Management >> Lock User
- Type the User ID and click Search or you can click Search directly (and a list of users will get displayed)
Step 2: Select the User/s to be locked from the list and click on "Lock User" and Confirm
Step 3: Enter PIN + Token number and Submit
- You will be navigated to the confirmation screen with the reference number generated.
If in case you need to unlock a user, follow the steps in this article: How to Unlock A User?
Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.