Submit a ticket My Tickets

How to Lock a User? Print

You can temporarily lock a user by following these steps:

Step 1: Log in using your administrator token

  • Click on Users & Roles Management top menu >> Users Management >> Lock User
  • Type the User ID and click Search or you can click Search directly (and a list of users will get displayed)

Step 2: Select the User/s to be locked from the list and click on "Lock User" and Confirm

Step 3: Enter PIN + Token number and Submit

  • You will be navigated to the confirmation screen with the reference number generated.

If in case you need to unlock a user, follow the steps in this article: How to Unlock A User?

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.