In the case that a corporate user is locked due to invalid attempts, please follow these steps:
Step 1: Log in using your administrator token
- Click on Users & Roles Management on the top menu >> Users Management >> Unlock User
- Type the User ID and click Search or you can click Search directly (and a list of locked users will get displayed)
Step 2: Select the User/s to be unlocked from the list and click on "Unlock User" and Confirm
Step 3: Enter PIN + Token number and Submit
- You will be navigated to the confirmation screen with the generated reference number.
Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.