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How to Unlock a User? Print

In the case that a corporate user is locked due to invalid attempts, please follow these steps: 

Step 1: Log in using your administrator token

  • Click on Users & Roles Management on the top menu >> Users Management >> Unlock User
  • Type the User ID and click Search or you can click Search directly (and a list of locked users will get displayed)

Step 2: Select the User/s to be unlocked from the list and click on "Unlock User" and Confirm

Step 3: Enter PIN + Token number and Submit

  • You will be navigated to the confirmation screen with the generated reference number.

Note: If you have a "Maker-Checker Setup" for Administrators, please ensure that the request is approved by the 2nd Administrator.

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