In case the corporate admin is locked due to invalid attempts, please follow these steps:
Step 1: Go to www.cbd.ae/iBusiness
Step 2: Click on Unlock Admin User
Step 3: Input/Select the required details
- Enter the iBusiness User ID
- Select the token type: Physical Token (Hard Token) or Digital Token (Soft Token)
- For Physical Token - Enter the 9 Digit Token Serial Number
- For Digital Token - Enter the Binding ID from RSA
- Enter the registered email address of the particular user
- Click on Unlock
Step 4: Enter the OTP (One-Time Password)
- The system will send an OTP to the mobile number and email address of the admin which is to be entered into the page for validation.
- OTP is valid for 2 mins only. In case the OTP expires, a new OTP can be requested by clicking on “Resend the code”.
Step 5: Click on Submit
- A confirmation page will be displayed confirming the corporate admin unlocked.