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How to Request for Physical Token Replacement? Print

For View Access Package, please submit the Transaction Banking - Amendment Form and fill it out as per the instructions.

In Section 3.3, under "Other Token Amendments", enter the User name, User ID and the token serial number of the faulty/lost token and mention the delivery address details.


The form needs to be signed by the authorized signatory & marked with the company stamp.

It is then to be submitted either to your respective Relationship Manager or to Service Support DeskGround Floor, CBD Head Office.

If you have a Transaction Package, you may follow the steps below to raise the Additional Token Request through iBusiness.

  • Step 1: Log in using your administrator token and go to Services -> E-forms
    • Select Product Name: iBusiness
    • Select Service: Amendment Form
    • Select Request: Re issue Token
    • Select: Charge Account
    • Select Token Type: Physical

  • Step 2: Enter the following details in the field:

    • Consignee Details: Enter Name and Address for token delivery
    • Contact Number: Enter Contact Number for token delivery of the physical token

  • Step 3: Select the User ID/s to be replaced

  • Step 4: Accept the Terms and Conditions

  • Step 5: Click Initiate
  • Enter PIN + Token number and Confirm

Once you received the new hard token, you may proceed with token activation by following the steps in the next article:

How to Activate your Physical Token?

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